Shipping policy

Shipping Policy

At Tuhula, we aim to deliver your luxury handbags to you quickly and reliably. Below is all the information you need about our shipping rates, delivery times, and policies.

1. Shipping Rates

  • Free Standard Shipping: Available on all orders over $240.
  • Standard Shipping: For orders under $240, a flat shipping rate will apply at checkout, based on your location.

2. Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

3. Delivery Timeframes

Estimated delivery times are as follows (after processing):

  • United States / Canada: 7–14 business days (Standard Shipping)
  • Europe / United Kingdom: 10–18 business days (Standard Shipping)
  • Australia / New Zealand: 12–20 business days (Standard Shipping)
  • Rest of the World: 14–25 business days (Standard Shipping)

* Please note: Delivery times may vary slightly due to customs processing, local postal delays, or peak holiday periods.

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package online. If you have not received your tracking number within 5 business days of placing your order, please contact us at TradeTaiZhou@outlook.com.

5. Customs & Import Duties

Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country of residence. These fees are not included in your order total and are determined by your local customs office. For more information, please contact your local customs authority.

6. Lost or Delayed Packages

If your package is lost or significantly delayed in transit, please contact our customer support team with your order number. We will work with the shipping carrier to locate your package or resolve the issue.

7. Contact Us

If you have any questions about our shipping policy, please reach out to us:

Email: TradeTaiZhou@outlook.com
Phone: +86 13148308417
Company: Taizhou Jiangu Trading Co., Ltd.